FAQ

Who are we?

Olfactory NYC is a new concept in modern fine fragrance. We work with the world's top perfumers to eliminate the guesswork behind personal fragrance creation by allowing you - the one wearing the scent - to decide how it should smell. Learn more about our philosophy here

 

Where are you located?

Our studio is located on 281 Mott St., New York, NY. 

 

How do I create a custom fragrance?

When you visit our studio, you'll smell our selection of core fragrances and choose your favorites. Based on your preferences, our scent mixologists will guide you through the process of adding a variety of different fragrance accords to each core scent until you discover your perfect blend. As we freshly bottle your custom scent, you'll choose your fragrance's label color and whatever you'd like stamped on it!

 

Do I need an appointment to create a custom scent? 

Appointments are not required; walk-ins are welcome! If you're planning a group visit, we recommend calling our studio beforehand to ensure we aren't closed for an event. See more information here about Olfactory event offerings. 

 

How do I prepare for creating my custom scent?  

We recommend coming into the studio with a clean slate - avoid wearing personal fragrance before your visit, especially on the arms and wrists.

 

Do I have to create a custom fragrance? 

Customization of our fragrances is not required - all of our core fragrances are fully finished, designed to be worn alone, and available for purchase here.

 

What other products do you offer? 

In addition to fragrance, we offer body wash, body lotion, and soy-based candles in many of the same scents as our core fragrances. View our whole collection here.

 

What are the prices and sizes of the fragrances you offer? 

Our 50ml/1.69oz core fragrances are $50 (purchased as-is, without scent customization) and $78 (with scent customization). Additionally, we offer 10ml/0.33oz travel spray and rollerballs of our core fragrances for $20. 

 

What is the cost of label customization? 

Label customization is free and offered on the 50ml fragrances as well as on our candles. 

 

Are your fragrances safe, cruelty-free, and vegan?

All of our fragrances are sustainably and locally sourced, phthalate- and paraben- free, and vegan. Our fragrances are never tested on animals. All of our ingredients are certified safe by IFRA - learn more

 

Do you offer free samples of your fragrances?

Currently, we do not offer free samples of our fragrances. We do however have sample boxes available for purchase here

 

I'm looking for a special gift - what are my options? 

In addition to gift cards, we offer gift bottles - you purchase an empty bottle for the recipient, and they customize and fill it up in our studio. See more of our gift options here

 

What is your return policy? 

See our return and exchange policy here

 

Is shipping free? 

We offer free shipping over $100 and on our sample boxes. See more about our shipping here

 

Can my shipment be delivered outside of the US? 

We currently do not ship outside of the US. 

 

How can I see what I've ordered in the past?

To view your previous orders, login to your account here

 

I'm loving my custom scent and am almost out! How can I reorder it?

Reorder your custom scent here

 

Are you hiring? 

If you're interested in joining the Olfactory team, feel free to send along your resume and a short note about yourself to hello@olfactorynyc.com. We'll reach out to you if you're the right fit for any roles we have open!