Unopened products purchased from Olfactory NYC are eligible for a full refund if returned within 30 days of the purchase. Custom fragrances are not eligible for a refund. All returns will be credited to the original form of payment, however, your original shipping and handling fees are non-refundable. We provide free pre-paid shipping labels for all orders over $100, and standard shipping rates apply for all orders below $100. The time it takes for the refund to appear in your account may vary depending on your bank and credit card provider.
Returned products must be in their original condition and complete packaging to allow them to be re-marketed new, and returns must enclose a copy of the purchase invoice.
We reserve the right to handle returns on a case-by-case basis, and will do our best to ensure our customers are satisfied. If an item is deemed unfit for return, we reserve the right to withhold a refund or to charge a re-stocking fee.
If you wish to initiate a return, please email firstname.lastname@example.org with your order number and the items you wish to return. If you would like to make an exchange, please list the replacement items you wish to receive.